Welcome to Little Carrot, where we make every moment for your little ones comfortable and stylish! Our journey began in 2019 with a simple yet profound motto: to provide the best quality clothes for kids, ensuring they are comfortable on every occasion.

With over 11 years of experience in the kids' wear industry, our roots go back to 2013 when we specialized in manufacturing clothing for corporate clients. This extensive background means that rigorous quality checks are an integral part of our manufacturing process, ensuring each garment meets the highest standards.

At Little Carrot, our focus is on making kids happy and comfortable in every piece of clothing. We combine this commitment with the latest trends and colors to keep their wardrobes fresh and exciting. From timeless classics to the newest styles, our diverse collection caters to every need and preference.

Discover the joy of dressing your child in Little Carrot, where comfort meets style and quality is never compromised. Join us in making every occasion a happy and comfortable one for your little ones!

1. What is Little Carrot's return policy?

We accept return requests within 7 days of delivery. A return fee of INR 100/- is applicable and will be deducted from the refund. All returned items must pass a quality check before the refund is processed.

2. Are there any charges for exchanges?

No, exchanges are free of cost. You can exchange your item for a different size, color, or style within 7 days of delivery.

3. How do I initiate a return or exchange?

To start a return or exchange, visit the Returns & Exchanges section on our website or contact our customer support within 7 days of receiving your order. Follow the instructions provided.

4. When will I receive my refund after returning an item?

Refunds are processed only after we receive the item at our warehouse and it passes our quality check. Once approved, the refund will be issued to your original payment method within 7-10 business days.

5. What happens if my return is rejected?

If the item fails our quality check (e.g., it’s damaged, used, or missing parts), the return will be rejected and no refund will be issued. You can request to have the item shipped back to you at your expense.

6. Do I need to pay for return shipping?

No, you do not need to pay for return shipping. However, a return fee of INR 100/- will be deducted from your refund amount.

7. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please make sure to record a video while unboxing the product. This video will serve as proof when submitting a return request. Contact us immediately within 7 days of delivery to resolve the issue.

8. Can I return or exchange sale items?

No, items purchased on sale or marked as final sale are not eligible for returns or exchanges.

9. How long does the return or exchange process take?

From the time you initiate a return/exchange and the package is picked up, it can take up to 14 business days for the item to reach our warehouse, pass QC, and for the refund or exchange to be processed.

10. Which items are non-returnable or non-exchangeable?

We do not accept returns or exchanges on innerwear, socks, accessories, and custom or personalized orders for hygiene reasons.

11. Can I cancel my order after placing it?

You can cancel your order if it hasn’t been shipped yet. Once the order is dispatched, it cannot be canceled. Please contact our customer support for assistance.

12. How do I track my return or exchange?

Once your return or exchange is initiated, you will receive a tracking number to monitor the shipment of the item back to our warehouse.

13. What if I receive the wrong item?

If you receive an incorrect item, please contact our customer service immediately with your order details and unboxing video. We will arrange for a free exchange to send you the correct product.

14. What happens if my size is out of stock for exchange?

If the size or product you wish to exchange is out of stock, you can either choose a different item or request a full refund (minus the return fee for returns).

15. Can I return or exchange gifts?

If you received a gift that was purchased from Little Carrot, returns and exchanges can be initiated with the order number and delivery details, subject to our return and exchange policy.

Little Carrot - Return and Exchange Policy

At Little Carrot, we are committed to providing premium quality kids' wear and a seamless shopping experience for our valued customers. However, we understand that sometimes things may not go as planned. To assist you in such cases, we have outlined our Return and Exchange policy below:

1. Return Policy

If you are not completely satisfied with your purchase, you may request a return under the following conditions:

• Return Window: All return requests must be initiated within 7 days of the delivery date at your address. Any return request made after this period will not be eligible for processing.
• Return Fee: A return fee of INR 100/- is applicable on all return orders. This fee will be deducted from your refund.
• Refund Process: Once the returned item reaches our warehouse, it will go through a quality check (QC). The refund will only be processed if the product:
• Return Rejection: If the product is found to be damaged or missing any part upon inspection at our warehouse, the return request will be rejected, and no refund will be processed.
• Payment Refund: Upon successful QC, the refund will be processed to your original payment method, after deducting the return fee. Please allow 7-10 business days for the refund to reflect in your account.

2. Exchange Policy

We are happy to offer free exchanges if you need a different size, color, or style.

• Exchange Window: All exchange requests must also be initiated within 7 days of delivery.
• Free of Cost: Exchanges are free of charge, and no additional fees will be applied.
• Condition for Exchanges: Items must be returned in the same condition as they were delivered — unused, unwashed, and with original tags attached.

3. Important Guidelines for Return/Exchange Requests

• Video Proof: To support any claims of receiving a damaged product, customers are strongly advised to record a video while unboxing the product. This video can be used as proof in case of any disputes regarding the condition of the item.
• Initiating a Request: To initiate a return or exchange, simply visit our Returns & Exchanges section on our website or contact our customer support within the stipulated 7-day window. Please ensure that the item meets the return/exchange criteria before sending it back.

4. Additional Notes

• No Returns or Exchanges: Items on sale, custom orders, and accessories like socks, innerwear, or any personalized items are non-returnable and non-exchangeable.
• Return Process Timeline: From the time the return package is picked up, it can take up to 14 business days for the item to reach our warehouse, undergo QC, and for the refund to be processed.

At Little Carrot, customer satisfaction is our priority, and we strive to make your shopping experience as smooth and enjoyable as possible. If you have any questions or concerns regarding your return or exchange, feel free to reach out to our support team at [customer service email] or call us at [customer service number].

By placing an order on our website, you agree to the terms outlined in this Return and Exchange Policy.

We'd love to assist you! For any inquiries or personalized support, please feel free to contact our dedicated team, and we will respond promptly.

Email: info@sundaramfashions.com